SHIPPING POLICY
Dongyang Jiban Apparel Co., Ltd. — jbfstights.com
Effective date: 23 September 2026
1. SCOPE
This policy applies to all orders placed on jbfstights.com, including:
- Sample and stock orders — single-piece or small-quantity purchases of ready-made hosiery
- Wholesale, private label and OEM/ODM orders — bulk production orders
Where a quotation, proforma invoice or sales contract states shipping terms that differ from this policy, that document takes precedence for that order.
2. ORDER PROCESSING
All orders are packed and dispatched from our production site in Jinhua, Zhejiang Province, China.
- Orders are processed Monday to Friday, excluding Chinese public holidays.
- Sample and stock orders: dispatched once payment is confirmed and stock availability is verified.
- Wholesale / private label / OEM orders: production begins only after the required payment has been received and the specifications have been approved in writing. Standard bulk production takes approximately 20–30 days after sample approval.
- Sample development takes approximately 7–10 days before the sample is dispatched.
3. SHIPPING METHODS
Shipping options are confirmed when we prepare your quotation or at checkout. Depending on the destination, order volume and required delivery time, we use:
- Express courier — for samples and small stock orders. Indicative transit time: around 10 days, depending on destination.
- Air freight — for urgent or medium-volume bulk orders. Transit time confirmed in the quotation.
- Sea freight — for bulk and wholesale orders. Indicative transit time: approximately 25–40 days.
Transit times are indicative and depend on the destination, carrier routing and customs clearance.
4. SHIPPING COSTS
- Shipping cost is calculated according to destination, total weight and volume, and the shipping method selected. The amount is confirmed in your quotation or at checkout before payment.
- Sample orders are not eligible for free shipping.
- For wholesale, private label and OEM orders, the shipping terms — including which party arranges and pays for freight — are stated in the quotation or sales contract.
5. DUTIES, TAXES AND CUSTOMS CLEARANCE
- International shipments may be subject to import duties, VAT/GST, customs clearance fees and other charges levied by the destination country.
- Unless your quotation or contract expressly states delivered-duty-paid (DDP) terms, these charges are the responsibility of the buyer.
- The buyer is responsible for providing accurate and complete customs information (company name, tax ID, consignee details) and for any delay or return caused by incorrect information or customs inspection.
- We provide the export documentation listed in Section 7 to support clearance.
6. DESTINATION COVERAGE
We ship to the countries and regions available at checkout. If your destination is not listed, or you require delivery to a country we do not currently serve at checkout, please contact us before ordering — we may still be able to arrange shipment by sea or air freight as part of a wholesale or OEM order.
7. EXPORT DOCUMENTATION
Depending on the destination and order type, we can provide:
- Commercial Invoice
- Packing List
- Bill of Lading (sea freight) or Air Waybill (air freight)
- Certificate of Origin
- Container loading video (bulk shipments)
Any additional certification required by the destination country should be confirmed before production begins.
8. TRACKING
- After dispatch we provide a transport document or tracking number. Parcel tracking can be checked at https://www.17track.net/en
- For sea and air shipments, the Bill of Lading or Air Waybill number is provided.
- Please allow a short period after dispatch for the carrier's tracking system to update. If no tracking information appears within 7 days of the dispatch date, contact us and we will follow up with the carrier.
9. DELIVERY TIMELINES AND DELAYS
- All lead times are estimates. They begin from payment confirmation for sample and stock orders, and from written sample approval for bulk orders.
- Delays caused by customs inspections, carrier disruptions, weather, port congestion, public holidays or other events outside our control are not grounds for cancellation. We will keep you informed and share the relevant carrier documentation.
10. LOST, DAMAGED OR SHORT SHIPMENTS
- Please inspect the goods on delivery where possible and report any loss, damage or shortage within 7 days of delivery — or, in the case of non-delivery, within 7 days of the expected delivery date.
- Reports should include photographs, the packing list or invoice reference, and a description of the issue.
- We will open an investigation with the carrier. Where the loss or damage occurred before delivery and falls within our responsibility, we will replace the affected goods or compensate you according to the agreed terms.
- For visible damage, please note it with the carrier at the time of delivery if the carrier's process allows.
11. PARTIAL SHIPMENTS AND CONSOLIDATION
Bulk orders may be shipped in more than one lot. Each shipment is documented separately, and the corresponding documents are issued for each lot.
12. RETURNS
Returns of stock and sample products are governed by our Return Policy. Wholesale, private label and OEM orders are produced to your specifications; returns for such orders are handled according to the terms agreed in the quotation or sales contract.
13. SHIPPING ORIGIN AND CONTACT
Shipping origin (warehouse and production):
Fusan Village, Fucun Town, Jindong District, Jinhua City, Zhejiang Province, China
All orders are packed and dispatched from this location.
Correspondence address:
18A905, Gonglugang, Choujiang Street, Yiwu City, Zhejiang Province, China
Questions about shipping, documentation or delivery of an existing order:
- Contact: Candy
- Email: jibantights@gmail.com
- Phone: +86 134 8409 7965
- Support hours: Monday to Friday; we aim to respond within 24 hours
14. CHANGES TO THIS POLICY
We may update this policy from time to time. The version published on this page is the version in effect.
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