Frequently Asked Questions

Find answers to common questions about our hosiery products, wholesale orders, private label services, OEM/ODM production, samples, MOQ, customization, quality control and shipping.

About Dongyang Jiban Apparel Co., Ltd. 

Are you a manufacturer or a trading company?

We are a hosiery manufacturer based in Jinhua, Zhejiang, China. We specialize in tights, pantyhose, stockings and socks, and provide wholesale, private label, OEM and ODM manufacturing services.

What products do you manufacture?

Our main products include sheer tights, opaque tights, fleece-lined tights, plus size tights, shaping tights, fashion hosiery, pantyhose, stockings, stay-ups and socks.

We can also develop customized hosiery products based on your specifications, design or tech pack.

Where is your factory located?

Our manufacturing operation is located in Jinhua, Zhejiang, China, one of China's major hosiery manufacturing regions.

Can you provide factory verification documents?

Yes. Depending on the project and buyer requirements, we can provide relevant company, factory, quality-control and certification documentation for verification.

Wholesale & Stock Products

Do you sell ready-made hosiery products?

Yes. We offer stock and ready-made hosiery products for wholesale and sample orders.

Available styles, colors, sizes and quantities depend on the specific product.

Can I buy samples or small quantities?

Yes. Stock products can be purchased as samples or in smaller wholesale quantities, depending on availability.

For larger wholesale, private label or OEM orders, please contact us for a factory quotation.

Are the prices shown on your website wholesale prices?

Prices displayed on product pages are generally for stock or sample purchases unless otherwise stated.

Wholesale, private label and OEM/ODM pricing depends on product specifications, quantity, customization and packaging. Please request a factory quote for your project.

Private Label & OEM/ODM

Can I add my own brand label and logo?

Yes. We provide private label services for hosiery brands, retailers and e-commerce businesses.

Depending on your requirements, we can customize labels, packaging, logos and other branding elements.

What can you customize?

Customization may include:

• Colors

• Denier

• Yarn and material composition

• Sizes

• Patterns and prints

• Waistbands

• Labels

• Logos

• Packaging

• Barcodes and product information

• Other product specifications

The available options depend on the product and production method.

Can you develop a completely new tights design?

Yes. We can work from your specifications, artwork, tech pack or product concept to develop customized hosiery.

For fully customized products, development requirements, sample costs, MOQ and production lead time will be confirmed according to the project.

Do you provide OEM and ODM services?

Yes.

OEM: We manufacture hosiery according to your specifications, designs and brand requirements.

ODM: We can also assist with product development and customization based on your requirements.

MOQ

What is your MOQ?

MOQ depends on the product and type of order.

Typical requirements may vary between:

• Stock products: small quantities may be available

• Wholesale orders: MOQ depends on the style

• Private label: typically from around 500–1,000 pairs

• Custom colors or patterns: MOQ depends on the production requirements

• Fully customized OEM/ODM: usually requires a higher MOQ

Please contact us with your product requirements and target quantity so we can confirm the exact MOQ for your project.

Why is the MOQ different for different products?

MOQ can be affected by yarn, color, dyeing, knitting setup, pattern development, packaging and other production requirements.

For this reason, we do not use one fixed MOQ for every product.

Samples

Can I order a sample before placing a bulk order?

Yes. We recommend approving samples before bulk production, especially for private label and custom OEM/ODM projects.

How long does sample development take?

Standard sample development generally takes around 7–10 days, depending on the product and specifications.

More complex custom development may require additional time. We will confirm the estimated schedule before starting the sample.

Is there a sample fee?

Sample fees depend on the product and level of customization.

For custom development, we will confirm the sample fee and any applicable development costs before production.

Can you make samples according to my tech pack?

Yes. You can provide a tech pack, measurements, artwork, reference samples or other product specifications.

Our team can review the information and confirm whether the requested design can be developed.

Production

How long does bulk production take?

For standard products, bulk production can typically take around 20–30 days after sample approval, depending on quantity, product complexity and production schedule.

Custom projects may require additional time.

The confirmed production lead time will be provided with your quotation.

Can I approve a pre-production sample before bulk production?

Yes. For customized orders, we recommend approving a final pre-production or golden sample before bulk production begins.

This helps ensure that the bulk production follows the approved specifications.

Can I customize the packaging?

Yes. We can provide private label and custom packaging options, including:

• Printed packaging

• Brand labels

• Hangtags

• Barcodes

• Product stickers

• Customized packaging materials

Packaging requirements should be confirmed before production.

Quality Control

How do you control product quality?

Our production process includes quality checks at different stages, from raw materials and knitting through finishing, sewing, final inspection and packaging.

For applicable orders, we use an AQL-based inspection process, with the inspection standard confirmed according to the order requirements.

Can you provide inspection reports?

Inspection and quality documentation can be arranged according to the project requirements.

If you have a specific inspection standard or third-party inspection requirement, please let us know before production.

Can you follow our quality standards?

Yes. If you have your own quality specifications, inspection checklist or approved sample, we can review them before production and use the confirmed requirements as the production reference.

Shipping & Orders

Do you ship internationally?

Yes. We work with overseas buyers and can arrange international shipping according to the order and destination.

What shipping methods are available?

Depending on the order, destination and required delivery time, shipping options may include:

• Sea freight

• Air freight

• Express delivery

The most suitable option can be discussed when we prepare your quotation.

What documents can you provide for export orders?

Depending on the destination and order requirements, export documentation may include:

• Commercial Invoice

• Packing List

• Bill of Lading

• Certificate of Origin

• Other applicable documents

Documentation requirements should be confirmed for each shipment.

How to Request a Quote

What information should I provide when requesting a quotation?

To provide an accurate quotation, please send as much of the following information as possible:

• Product type

• Reference photos or product link

• Denier

• Material composition

• Color

• Size range

• Quantity

• Customization requirements

• Logo or label requirements

• Packaging requirements

• Shipping destination

If you do not have all the specifications yet, that is okay. Send us your product idea or reference sample and our team can help determine the next steps.

How quickly can you respond to an inquiry?

We aim to respond to inquiries within 24 hours during our normal working schedule.

For complex OEM/ODM projects, additional time may be required to review specifications and prepare an accurate quotation.

How do I request a factory quotation?

You can contact us through our Request a Quote form or email us with your product requirements.

For private label, wholesale or OEM/ODM projects, please include your estimated quantity and customization requirements whenever possible.

Payment & Refunds

What payment methods do you accept?

For eligible website and sample orders, we accept PayPal. For approved wholesale, private-label and OEM/ODM orders, T/T bank transfer is available according to the quotation or sales contract. Contact us before payment if you are unsure which method applies.

Can I pay by credit card without a PayPal account?

If PayPal offers the guest-card option for your transaction and destination, you may be able to pay by card without creating a PayPal account. Available options are controlled by PayPal and may vary by country and transaction. Follow the options shown at checkout.

How do I pay by T/T?

For an approved T/T order, we provide the beneficiary and bank details in the quotation or a separately confirmed payment instruction. Production starts only after the required payment is received and the specifications are approved in writing. Never use changed bank details without verifying them through our authorized sales contact.

How long will my order take?

Stock dispatch, sample development, bulk production and shipping time depend on the product, quantity, destination and order type. The confirmed timing will be stated in the quotation or order confirmation.

Can I return a stock or sample product?

A return request for a stock or sample product should be submitted within 30 days of delivery. The item should be unused, unworn, unaltered and in its original packaging. Opened or worn hosiery may not be eligible for return unless defective, damaged or incorrectly supplied, subject to applicable law.

What if I receive a defective, damaged or incorrect product?

Contact us at jibantights@gmail.com within 7 days of delivery and provide the order number plus clear photos or video. We will review the case and may offer a replacement, reproduction, refund or another agreed remedy.

Can I cancel a custom order?

Contact us as soon as possible. Cancellation may be possible before production or before non-recoverable costs are incurred. Once materials, artwork, production or custom packaging have been committed, the quotation or sales contract will determine the available cancellation or refund.

How are refunds processed?

Approved PayPal refunds are normally sent to the original PayPal transaction or original payment method. Approved T/T refunds are normally sent to the verified buyer bank account, subject to the order terms and bank processing. Approved refunds are submitted within 5–10 business days, while the receiving time depends on the provider or bank.

How do I request a refund or return?

Email jibantights@gmail.com with the subject “Refund or Return Request – [Order Number]”. Include your order number, product name or SKU, quantity, reason, photos or video where relevant, and preferred remedy.

Still Have Questions?

Tell us what you are looking for, and our team can help you determine the appropriate product, MOQ, sampling process, customization options and production requirements.

Wholesale · Private Label · OEM · ODM

Request a Factory Quote